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We have a long-standing tradition of placing our customers at the heart of everything we do. Our dedication to helping UK SMEs save on business utilities has been the driving force behind our brand's success. This unwavering commitment is reflected in our ‘Excellent’ rating.
While we always strive to provide first-class service, we recognize that occasionally things may not go as planned. We hold ourselves to the highest standards and are committed to keeping our promises.
Here are our commitments to you:
We respect your privacy and are committed to safeguarding your personal information. When we compare prices across our energy and business utility products, we will only request the information necessary to provide you with this service. We may ask for some technical details to ensure an accurate comparison. Rest assured, we will never sell or share your information with any third parties. Your data will be used solely to help you and your business save money with our products and services.
We are committed to leading by example in our industry. Even in the absence of official government regulations, we ensure honesty, openness, and transparency in all our dealings. We adhere to self-regulation and are proud members of the TPI Code of Practice, demonstrating our commitment to ethical business practices and high standards.
We understand how frustrating it can be to receive unwanted emails. That's why any communications from us will always contain genuinely useful information about your business utilities. You will only receive emails from Unicorn Energy Limited, and we will never allow third parties to contact you. If our emails become too frequent, you can unsubscribe at any time. We are always eager to listen to your feedback and make improvements.
We believe in clear and straightforward pricing, ensuring there are no hidden charges in any of our energy comparisons. Our comparison services are free to use, and you will not be charged for simply making an inquiry. When your contract goes live with a new supplier, we may receive a fee based on your actual energy consumption over the contract term. For more details, please refer to our Fair Pricing Policy.
Our utility comparison tools are designed to be quick and user-friendly, requiring only the essential information to expedite the process. Our team of experts is extensively trained to guide you through the switching process efficiently. Our 5-star rating on internet is a testament to our commitment to excellent service.
Our mission is to provide an honest, fast, and hassle-free service for switching business utilities. Our advanced technology helps you find competitive prices and switch services online, but our support doesn’t end there. Our award-winning customer service team is just a phone call away, ready to assist you. We help you compare trusted suppliers across multiple services, providing all the information you need to make an informed decision. We will never pressure you to switch suppliers and will always find the best deal, even if it’s with your current supplier. If you wish to provide feedback or file a complaint, please refer to our Complaints Policy.
We believe in providing unparalleled customer support. Our knowledgeable and friendly team is available to answer your questions and address any concerns you may have. Whether you prefer to reach out via phone, email, or live chat, we are here to assist you every step of the way.
We are committed to continuous improvement in all aspects of our business. We regularly review and update our processes to ensure we are providing the best possible service to our customers. Your feedback is invaluable in helping us identify areas for enhancement, and we encourage you to share your experiences with us.
We recognize the importance of environmental responsibility and strive to promote sustainable practices in our operations. We work with suppliers who share our commitment to the environment and offer green energy options to help your business reduce its carbon footprint. By choosing Unicorn Energy Limited, you are supporting a greener future.
We are committed to providing clear and accurate information about our products and services. We understand that navigating the utilities market can be complex, so we aim to make it as straightforward as possible. Our resources, including guides and FAQs, are designed to help you make informed decisions with confidence.
We embrace innovation and leverage the latest technology to enhance our services. Our advanced comparison tools and online platforms are designed to provide you with the best possible experience. We continually invest in new technologies to stay ahead of industry trends and deliver superior value to our customers.
By adhering to these commitments, we aim to provide you with a seamless and satisfactory experience. Thank you for choosing Unicorn Energy Limited.